Frequently Asked Questions
Search by keyword to find quick answers about courses, schedules, pricing, certificates, and support.
Do I need prior acting experience?
No. We offer beginner to advanced tracks, and we’ll guide you to the right starting point with a quick placement chat and a first-session diagnostic.
What if my time zone is difficult?
We run multiple cohorts and provide replays for most sessions. If you’re consistently off-hours, we’ll recommend a cohort that fits your region or a flexible plan.
Are there certificates?
Yes—upon successful completion of assessments and meeting attendance requirements. Certificates include your track, dates, and instructor sign-off.
How do refunds work?
Full refund before the first session, partial refund during the first week (depending on attendance). If you’re unsure, ask us before enrolling and we’ll confirm eligibility in writing.
Do you offer payment plans?
Yes. Most cohorts support split payments. The exact options depend on the start date and cohort capacity; you’ll see them during checkout or by contacting support.
How long are the courses, and what’s the weekly workload?
Typical cohorts run 6–10 weeks. Expect 1–2 live sessions weekly plus practice prompts. You can scale effort up or down, but consistency drives results.
What equipment do I need for online sessions?
A stable internet connection, headphones, and a camera (laptop is fine). For best results, use a simple ring light and a quiet room. We’ll share a quick setup checklist after enrollment.
What if I miss a session?
If a replay is available, you can catch up and submit your practice. If it’s an interactive-only session, we’ll provide alternative exercises so you’re not blocked.
Do you help with auditions and self-tapes?
Yes. Several tracks include self-tape technique, cold reads, and feedback loops. You’ll also learn repeatable prep workflows (not just one-off tips).
Are sessions recorded, and what about privacy?
Some sessions are recorded for enrolled students only, with limited access windows. We avoid sharing student work publicly without explicit permission.
How can I contact support?
Use the “Ask a question” form on this page. If you prefer phone, call +1 (415) 702-9386 during business hours (ET).